Trust

Help

Quick answers to what people ask most, and a person when you need one.

Common questions

Can I change where a printed code goes?: Yes, at any time: open the code and choose Change destination. The printed code stays the same, so there’s nothing to reprint.
What happens to my codes if I stop paying?: They keep sending people to their current destinations. Rules pause, and your figures are kept while the workspace stays open.
How big should I print a code?: About a tenth of the distance people scan from: 2 cm on a card read at 20 cm, 40 cm on a banner read from 4 m. Each code’s Print tab shows it at true size.
Why does qurl say “about” before the number of people?: People are counted without cookies, a day at a time, so someone who scans on two days counts twice.
Someone says a code sent them somewhere odd.: Report the code. We check every report within one working day.

Email help@qurl.co. A person replies within one working day, and schools on the School plan get priority.